Conditions

Conditions

​SHIPPING:
USUALLY THE PROCESSING TIME OF AN ORDER FOR A "READY TO SHIP" ITEM IS 24-48 HOURS. (ON BUSINESS DAYS) I ALWAYS TRY TO SHIP YOUR ORDER AS QUICKLY AS POSSIBLE.
FOR PERSONALIZED ORDERS AND CUSTOM ORDERS, THE AVERAGE PROCESSING TIME IS 1-3 WEEKS, IF I NEED TO ORDER SPECIAL STONES, YARN COLORS OR FABRICS FOR YOU, THE PROCESSING TIME MAY BE SLIGHTLY EXTENDED. IF THE PRODUCTION OF YOUR PIECE OF JEWELRY TAKES A LITTLE LONGER DUE TO HIGH ORDER VOLUME OR DELIVERY DELAYS, I WILL TAKE A LITTLE LONGER TIME. CONTACT YOU. 

CUSTOMS AND IMPORT FEES:
​CURRENTLY I ONLY SHIP WITHIN SWITZERLAND. SHIPPING ABROAD IS PLANNED.
THE BUYER IS RESPONSIBLE FOR ANY CUSTOMS OR IMPORT FEES THAT MAY APPLY. I AM NOT RESPONSIBLE FOR ANY DELAYS CAUSED BY CUSTOMS CLEARANCE.

SHIPPING, NOT REGISTERED:
IF THE PRODUCTS ARE NOT ORDERED WITH THE "REGISTERED SHIPPING" OPTION AND  IF THE BUYER DOES NOT ARRIVE, THE SHIPMENT IS LOST AS I CANNOT CHECK ANYTHING. USUALLY THE PACKAGES ALSO COME WITH THE  NORMAL SHIPPING WITHOUT PROBLEMS TO THE RECIPIENT.

I USUALLY DO NOT ACCEPT CANCELLATIONS OR EXCHANGES.
BUT YOU CAN CONTACT ME WITHIN 14 DAYS OF DELIVERY, THEN WE CAN FIND A SOLUTION TOGETHER. 
IF THERE IS AN EXCHANGE / RECALL, SEND THE ITEMS  RETURN WITHIN 30 DAYS OF DELIVERY. IN ANY CASE, EXCHANGE/RECANCEL IS ALWAYS ONLY POSSIBLE WITH PRIOR ARRANGEMENT.

FOR THE FOLLOWING ARTICLES IN ANY CASE  NO CANCELLATION OR EXCHANGE POSSIBLE:
AT  CUSTOM PRODUCTIONS,  AS WELL AS WITH  UNFORTUNATELY, HYGIENE ITEMS SUCH AS MASKS OR MAKE-UP REMOVAL PADS CANNOT BE REFUNDED/EXCHANGED. PLEASE CONTACT ME IF THE DELIVERY ARRIVED DEFECTIVE OR DAMAGED.

RETURN POLICY:
IF THE ITEM IS NOT RETURNED IN ITS ORIGINAL CONDITION, THE BUYER WILL BE RESPONSIBLE FOR ANY LOSS OF VALUE. THE BUYER SHALL COVER THE SHIPPING COSTS IN CASE OF A RETURN.

ONLINE ORDERS:
I DO NOT ACCEPT CANCELLATIONS. PLEASE CONTACT ME IF ANY  THERE IS A PROBLEM WITH YOUR ORDER / DURING THE ORDERING PROCESS, OR YOU WOULD LIKE TO USE ANOTHER PAYMENT METHOD. AFTER ARRANGEMENT, PAYMENT IS ALSO POSSIBLE VIA TWINT, PAYPAL OR REVOLUT.